OUR PRIVACY POLICY
This Privacy Policy explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
We are committed to protecting your privacy; we’ll only use the information that we collect about you lawfully. We won’t share your information with any other organisations for their marketing, market research or commercial purposes.
For the purpose of the General Data Protection Regulation 2018, the data controller is Solva Llys Aber Holiday House of Laserarch Properties Ltd, 20 Regency Drive, Kenilworth, CV8 1JE.
CHANGES TO OUR PRIVACY POLICY
If we decide to change our privacy policy, we will post the changes on this page. Policy changes will apply only to information collected after the date of the change. This page was last updated on 24/05/2018.
VISITORS TO OUR WEBSITE
If you’re just browsing our site we don’t collect any personal information about you. Any website analytics information we collect is only processed in a way which does not identify anyone. You can read more about how we use analytics and cookies in our Cookies section below.
CALLERS TO OUR OFFICE
We may store any personal information you give us if we need it to handle your enquiry.
ENQUIRING OR BOOKING
We collect information from you when you make an enquiry, make a booking, respond to a survey, enter a competition, make a payment, make a complaint, fill out a form or engage with us via social media, subscribe to our newsletter.
What information do we collect and why?
When you make an enquiry, we may collect and store your name, email address and phone numbers in order to handle your enquiry. When you book through us, we will collect and store your name, email address, home address and phone numbers in order to provide you with our booking service. When we collect your personal data, we’ll only keep it for as long as necessary and for the purpose it was collected.
If you ask us to, we will add your email address to our newsletter mailing list and send occasional emails with news and updates. If you change your mind, you can remove yourself from our mailing list at any time by clicking the ‘unsubscribe’ link at the bottom of any email newsletter or you can email us at info@solva-llysaber.co.uk and ask us to remove you from our mailing list.
HOW DO WE PROTECT PERSONAL INFORMATION?
In accordance with European data protection laws, we have put procedures in place to prevent unauthorised access to, and the misuse of, personal data. Our business systems and procedures are designed in order to protect and safeguard the personal data you share with us.
We use security procedures and technical and physical restrictions to prevent unauthorised access to data, storing it on secure databases accessible only by those with special access rights who are required to keep the information confidential.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or give your personally identifiable information to outside parties other than if we believe it is appropriate to release your information in order to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
We may share some of your data with various categories of companies when it is essential for our ongoing commitment to provide excellent customer service to you:
- Professional service providers such as marketing services, advertising partners and website hosts that help us run things smoothly
- The email provider we use to send our email newsletters
- Our bank if we need to make a transfer to you
Data may be stored by our email provider where provided for administration purposes, handling enquiries, bookings, complaints.
YOUR RIGHTS RELATING TO YOUR PERSONAL INFORMATION
You have many rights relating to your personal information:
- The right to be told how your personal information is used
- The right to ask us to correct inaccurate information we hold about you
- The right to ask us to delete, stop processing or collecting your data
- The right to unsubscribe from our email newsletters and withdraw consent from any consent-based processing at any time
- The right to complain to your data protection regulator which in the UK is the Information Commissioner’s Office
- The right to access the information we hold about you by submitting a Subject Access Request to us by email to info@solva-llysaber.co.uk or by post to Solva Llys Aber Holiday House of Laserarch Properties Ltd, 20 Regency Drive, Kenilworth, CV8 1JE.
We will respond to your request within 5 working days to acknowledge receipt. Our initial response will contain a Subject Access Request form including a request for verification of your identity. We will conclude within 30 days of receipt of the necessary information.
LINKS TO OTHER WEBSITES
This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. We have no responsibility or liability for the actions or content of those sites.
Cookies
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)
First Party Cookies
These are cookies that are set by this website directly.
Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
You can find out more about Google’s position on privacy as regards its analytics service at https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008
WordPress: Our websites runs the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.
More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Third Party Cookies
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by Twitter, Facebook and Google+. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.